Marketing ✦ Sales Ops ✦ Client Experience

Hi, I'm Fiona Cornwall.

A results-driven marketing student, HubSpot Digital Marketing certified, with a proven track record in sales operations, administrative support, and high-volume customer service. Ready to bring organization, analytical accuracy, and client-centric value to forward-thinking business teams.

Portrait of Fiona Cornwall

Fiona Cornwall

Marketing Student | HubSpot Certified
207-710-8810
Southern Maine
Professional Profile

About Me

Connecting Analytical Operations with Excellent Client Care

I am a dedicated student pursuing my Bachelor of Science in Marketing at Southern New Hampshire University, holding a strong foundation in Business Administration. My professional journey combines the detailed, analytical side of sales support with the high-empathy, organized side of client success.

Whether it's auditing complex commission spreadsheets using MarketTime CRM software, guiding health services clients through enrollment intake workflows, or ensuring a seamless dining experience during high-volume seasonal shifts, I pride myself on execution and attention to detail. I seek to apply these skills in an operations, marketing assistant, or customer success capacity.

2+Yrs
Sales Operations
150+Clients
Enrollments Managed
HubSpot
Digital Marketing Certified
Dec'27
BS Marketing Expected
Core Competencies

Expertise & Skills

Business & Sales Operations

Sales Operations Support Microsoft Excel MarketTime CRM HubSpot Digital Marketing SEO & Content Strategy Invoice Auditing Commission Reporting Data Entry & Verification Financial Record Management

Client Relations & Success

Customer Service Excellence Intake & Enrollment Compassionate Communication High-Volume Call Management Problem Solving Interpersonal Skills Active Listening

Execution & Productivity

High Organization Attention to Detail Time Management Multi-tasking under Pressure Team Collaboration Written & Verbal Support Discrepancy Resolution
Career Path

Experience & Education

Professional Experience

May 2024 - Present

Server

The Front Yard | Southern Maine
  • Provide attentive service in one of southern Maine's busiest seasonal restaurants, serving a high volume of guests.
  • Manage multiple tables simultaneously while staying organized, accurate, and focused during busy shifts.
  • Work closely with the kitchen and bar staff to keep service running smoothly and ensure a great guest experience.
Feb 2022 - Present

Sales Operations Assistant

Cornwall Marketing | Remote
  • Process commission reports for INIS sales representatives using MarketTime CRM software.
  • Review invoices, payment records, and sales reports to ensure information is accurate before commissions are finalized.
  • Identify and correct financial discrepancies while maintaining highly organized financial records.
Oct 2021 - Apr 2022

Sales Representative, Client Enrollment

Thriveworks Counseling & Coaching | Remote
  • Guided prospective clients through the intake and enrollment process for therapy services.
  • Matched clients with therapists based on their needs, availability, and insurance coverage.
  • Managed a high volume of inbound calls while providing professional, compassionate customer service.

Academic Foundation

Expected Graduation: Dec 2027

Bachelor of Science, Marketing

Southern New Hampshire University
  • Developing comprehensive skills in marketing analytics, consumer behavior, brand strategy, and campaign research.
  • Focusing on data-driven marketing decisions and digital campaign structures.
Expected Graduation: Dec 2026

Associate of Science, Business Administration

Southern Maine Community College
  • Core coursework in business management, accounting principles, business communications, and spreadsheet design.
  • Building foundational operations and administrative organization competencies.
Certified 2026

Digital Marketing Certification

HubSpot Academy
  • Certified in SEO fundamentals, content strategy, and social media marketing.
Application of Skills

Focus & Core Case Studies

Sales Operations

Sales Commission Audit Framework

A structured invoicing and commission reconciliation workflow designed to audit sales records, ensuring independent reps receive prompt and accurate payouts.

Excel Formulas MarketTime Data Verification
Read Case Details
Customer Success

Client Intake & Matching Workflow

Optimization of the client counseling intake process, aligning client insurance, availability, and needs with therapeutic providers for high-satisfaction matches.

Customer Service CRM Routing Intake Systems
Read Case Details
Operations Support

Peak-Volume Operations Checklist

Operational coordination and table turn-rate management guidelines for high-volume seasonal hospitality settings, maximizing guest satisfaction and service flow.

Multitasking Team Coordination Service Flow
Read Case Details
Get In Touch

Contact Fiona

I am currently open to internship, entry-level, or part-time opportunities in business operations, marketing coordination, customer success, or administrative support. Feel free to reach out directly or connect on LinkedIn!

Download My Resume (PDF)

Phone
207-710-8810
Professional Network

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